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Frequently Asked Questions

Do I need an appointment to see a physician?

An appointment is preferred, but we will see walk in patients on a  first come first serve basis.

How do I choose a Healthcare Provider?

TCA Health’s staff includes a range of health care professionals who all provide quality care to our patients. A patient services representative can assist you in choosing a primary care provider who will consistently attend to your health needs over time. By choosing a primary care provider, you will begin a relationship with a health professional who will understand your medical history and be able to give you the best possible care.

Can I see a doctor if I do not have insurance?

Yes! In addition to the Primary Care Case Management (PCCM) program, TCA Health offers several options to help patients with no insurance. Pregnant patients can apply for Medicaid, and children under age 18 can apply for “All Kids” insurance. If you do not qualify for any of these programs, you may be eligible for a government-sponsored, sliding fee, discounted payment plan based on your family size and income. TCA Health is not a free clinic, but the care we provide is affordable and accessible.

TCA Health’s certified application counselors and enrollment specialists are here to help! Call 773-995-6300 and ask to speak to our patient services representative for assistance.

How can I get health insurance coverage in Illinois?

Visit the official Health Marketplace website to enroll in accordance with the Affordable Care Act (known colloquially as “Obamacare”). TCA Health’s Certified Application Counselors and Enrollment Specialists are here to help. Call 773-995-6300 and ask to speak to our Patient Services Representative for assistance. You can also find out more about details on enrolling through the Health Marketplace here on our website.

Where are you located?

Our main site is located is at 1029 E. 130th Street in Chicago on the south-east corner of Ellis Street and 130th Street.

Complete Listing of TCA Health Sites

What are your hours of operation?

The hours of operation for our main site is as follows:

8:30 am – 5:30 pm Mon/Thurs/Fri
10:00 am – 5:30 pm 1st & 3rd Tues
8:30 am – 5:30 pm Every other Tues
8:30 am – 6:30 pm Wed
9:00 am – 1:00 pm Sat

Hours at Other TCA Health Sites

Do I need an appointment to see a doctor?

Although we highly recommend and encourage our patients to call and schedule an appointment, all same day, walk-in patients are welcome. All same day, walk-in patients are treated on a first-come, first-served basis. Patients under 18 must be accompanied by a parent or legal guardian. If you have made an appointment and are unable to keep it, please notify us 24 hours in advance.

Am I able to get information related to my health and contact my doctor without physically being at the clinic?

Yes. You are able to get lab results, email your doctor, check your medications and more by singing up for our Patient Portal.

What other services do you provide?

In addition to our clinical services, we provide a wide range of support services which include:

Supplemental Nutrition Assistance Program (SNAP)

Women, Infants & Children (WIC) Program

Health & Wellness Collaborative

Outreach and Enrollment

Peter Rock Food Pantry

What if I have an emergency?

In case of an emergency, please call 911 or visit your local hospital emergency room. For all other health-related questions or concerns after hours, please call (773) 995-6300 and your inquiry will be forwarded to one of our on-call providers, who are available 24 hours a day.

Which health plans do you accept?

We accept the following health plans:

Illinois Medicaid
Medicare
Aetna PPO
BlueAdvantage HMO
Blue Cross Blue Shield HMO of Illinois
Blue Cross / Blue Shield IL PPO
Blue Cross Community ICP
Blue Cross Community Family Health Plan
Cigna PPO
Cigna-HealthSpring CarePlan of Illinois (Medicare-Medicaid Plan)
Community Care Alliance Community Complete
County Care
Family Health Network
Illinicare
Family Health Network
Humana PPO
Humana Integrated Care Program
Humana Gold Plus Integrated (Medicare-Medicaid)
Harmony/Wellcare
Access to Care
United Healthcare
NextLevel Health
DeltaDental

What form of payments do you accept?

We accept cash payments, Visa, MasterCard and personal checks.

I have an appointment scheduled. What do I need to bring on the day of my visit?

On the day of your appointment, please arrive 30 minutes early to register. Please bring the following information that is required to complete your patient registration:

A valid ID such as:

Driver’s license

State identification

Employment or school ID

Public aid ID

Social Security card

Current utility bill

Valid passport

Veteran’s ID

Your current address and phone number.

Medical card or insurance card (if you have one). If you do not have a medical card or insurance, please bring income information, such as:

Two paycheck stubs

W-2 form

1099

Social Security Statement

Unemployment notice

What should I expect during my first visit?

To provide you with the best care possible, it is important for your provider and care team to understand your medical history. Please be prepared to list all of your medications, including doses and any allergies to medications. We ask that you also bring information on other medical providers you have seen, recent test results, and visits to the emergency room or hospital stays. Providing us with this information will help us better coordinate your care.

SAVE SOME TIME!

Fill out your Patient Registration form ahead of time. Download it here and bring it with you to your appointment.

TCA Health's Patient Portal

What Is a Patient Portal?

TCA Health’s patient portal is the place where you can read your own medical record and where you can communicate directly with our health care professionals at any time via the Internet. Information about your appointments, diagnoses, prescriptions, and test results are available to you 24/7 on the secure website. After every appointment, your clinician will enter a summary of the visit and will include all care instructions so that you have the information in writing. Your medical history with TCA Health is all in one place, at your fingertips.

Why Is Using a Patient Portal Important? 

The website does not replace face-to-face appointments at TCA Health; it is a tool designed to make it easier for you to access your medical record and to more easily make appointments and refill prescriptions. With easy access to your health care history, you can be more actively involved in your own care. For example, before an appointment, you can review previous care instructions or lab and x-ray results and prepare questions you want to ask your nurse or doctor. The website also can eliminate phone tag with your provider or the pharmacy and sometimes even save a trip to see us.

What Can I Do with a Patient Portal? 

The website is a secure place to view your medical record, which includes summaries of your medical appointments, a list of vaccines you have received, known allergies, and most lab results. You are able to print whatever records you may need.

 You also can:

  • Send a secure email message to your care team and receive messages from them.
  • Schedule non-urgent appointments.
  • Access forms before your appointment and fill them out ahead of time.
  • Update your contact information.
  • Send questions to the billing office.

How Do I Get Access to a Patient Portal? 

Click this link to access your patient portal. You will create your own secure password to make sure only you have access to your health information. Once your account is set up, you can conveniently access your health information and medical records at any time.

Why Does TCA Health Need my E-mail Address?

TCA Health will send you an e-mail when there is a new message in your TCA Patient Portal. We keep your personal health information on our secure website instead of sending it directly to you in an e-mail. Your private health information is only accessible to you after you sign in to the TCA Patient Portal with your secure username and password.

Your Health Information Is Private, Secure, and Protected

The TCA Health Patient Portal has a number of privacy and security safeguards in place to protect your health information. We want to keep your private medical information safe from unauthorized users. We do this by using a secure Internet connection to the website and encrypting your username and password when you sign in to provide extra layers of protection.

Your electronic health record in the TCA Patient Portal also has an “audit trail” feature that keeps a record of who accessed your information, what changes were made, and when.

Although TCA Health has put safeguards in place, there also are steps you can take to ensure that your medical information stays private. Please always remember to protect your username and password from others and make sure to log on to the TCA Patient Portal only from a personal or secure computer.

How do I access my lab results, email my doctor and check my medications?

Sign up for our Patient Portal! You can access information related to your health including lab results, email your doctor, check your medications and more.